FAQ

Frequently Asked Questions


How much does it cost to use My Luck Club?

  • Nothing. It’s totally free to join and use.


What is the Support My Luck Club Button for?

  • My Luck Club is free to use right now. At the same time, we’re a startup with expenses and bills to pay. So, we are relying on your generosity and ask that you help us by contributing whatever feels right to you by clicking on the Support My Luck Club button.


If I decide to support my Luck Club and make a credit card contribution, how can I be certain my credit card is safe and secure?

  • The site runs on a secure SSL connection.

  • We use Stripe to process all credit cards. Stripe has the most stringent level of certification available and handles credit card transactions for thousands of companies and websites including Mashable, Simply Hired ,Shopify, and eVite, just to name a few. Stripe allows people to enter their credit card info, without it being viewed, collected, or stored by My Luck Club. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1.


How do I Sign In or create an account?

  • Click Sign Up for Free.

  • Enter your name, screen name, email address, zip code and create a password.

  • Then click Register.


I forgot my password.

  • From the Login screen click Forgot Password.

  • Enter your email address and type the text in the CAPTCHA (distorted text that prevents SPAM) that you see.

  • Click Submit.

  • An email will be sent to your email address with a link to reset your password.

  • You can then reset your password.


What is a Luck Seeker™?

  • A Luck Seekers™ is a person that is either looking to get something (a job, house, car, service, thing, or lost item) or is looking to get rid of something (a job, house, car, service thing or lost item). Luck Seekers™ offer rewards to incentivize and motivate Luck Makers™ to find what they are seeking. For example, let’s say you want to buy a car - a used 2010 Blue Toyota Prius. You would post an ad as a Luck Seekers™ and offer a reward to the person (Luck Maker) who finds the perfect used 2010 Blue Toyota Prius for you to buy. You would not pay the Luck Maker™ the reward until you are satisfied with the results – in this case, actually purchasing the car.

  • Now let’s say you want to sell a car that you have – in this case a used 2010 Blue Toyota Prius. You could post an ad as a Luck Seekers™ offering a reward to the person (Luck Maker) who helps you find a buyer for your car. You would not pay the Luck Maker™ until you are satisfied with the results – in this case actually selling the car.


What is a Luck Maker™?

  • A Luck Maker™ is the person who has what the Luck Seekers™ wants, (a job, house, car, service, thing, or lost item) or knows someone else who does. For example, if you are the Luck Seekers™ and post an ad offering a $100.00 reward to the person who helps you sell your used Toyota Prius, a Luck Maker™ could be the person who actually buys the car from you, or the Luck Maker™ could be the person who finds someone else to buy the car from you. Either way, the Luck Maker™ earns the $100.00 reward once you are satisfied.


What is a reward?

  • A reward is a monetary incentive offered by the Luck Seekers™ to the Luck Maker™ (the person who finds what the Luck Seekers™ is looking for. It’s a way of saying thank you to the Luck Maker™ for the time and effort that he or she has spent.


When is the reward paid?

  • Not until the Luck Seekers™ is happy with the results. At that time, the Luck Seekers™ makes arrangements to pay the Luck Maker.


Does My Luck Club pay the Luck Maker™ for me?

  • No. The Luck Seekers™ makes arrangements to pay the Luck Maker™ directly once he/she is satisfied with the results.


If I’m a Luck Seekers™ – How much of a reward should I offer?

  • The amount is up to you. However, the higher the reward, the more likely a Luck Maker™ will be motivated to spend the time and effort to find what you are looking for. In the event you post an ad and do not get any responses, it may be because no one has what you are seeking, or the reward you’re offering is not high enough to elicit responses.


If I’m a Luck Maker™ – How much of a reward should I expect?

  • The more flexible you are, the more likely you will be able to succeed as a Luck Maker. You can designate a minimum and/or maximum reward amount you will accept, but your matches will narrow significantly and you may miss out on opportunities to earn rewards. For example, let’s say a Luck Seekers™ is looking for an antique toy train that happens to be wasting away in your attic. He has posted a reward for $100.00. But as a Luck Maker™ you will only look at rewards of $200.00 or more. You have missed out on a chance to not only help someone, but also earn $100.00 with very little effort.


What is a Luck Maker™ required to do?

  • The Luck Maker™ simply connects the Luck Seekers™ to the person who has what the Luck Seekers™ is looking for. If the Luck Maker™ possesses the item or service that the Luck Seekers™ needs, then obviously no introduction is necessary, as there are only two parties involved.

  • When the Luck Maker™ introduces the Luck Seekers™ to another person, the Luck Maker™ does not need to get involved in the sale or negotiating process.


Luck Seekers™: How to Post an Ad

  • First you need to have an account and be logged in.

  • Click on Post An Ad.

  • This will bring you to a screen that says, “Create a New Ad”.

  • Enter the amount of a reward that you would like to pay a Luck Maker.

  • Then fill out the field, “I’m Looking for.” Be as concise and accurate as possible. This is the field that will display prominently in your ad.

  • Fill out the Description. The more detailed and accurate the description, the more likely you will end up getting exactly what you want.

  • Enter your zip code, city or town and use the drop down menu to find your state.

  • Once you have completed your ad you can save and preview it or post it.

  • When you post your ad, it will be published for everyone to see.

  • Once your listing is activated, you can let others know about it by promoting it on Twitter, Facebook and Linked In.


How do I delete an Ad?

  • Log in to My Luck Club using your user name and password.

  • Go to the My Account page

  • Click the My Ads tab

  • Select the ad you would like to delete

  • Click the delete button.


How will I know when someone is interested in my ad?

  • You can view messages from other people in the My Messages area of your account page. In addition, whenever someone contacts you on My Luck Club, you will also receive an email message at the email address you provided us.


How can I reply to somebody's ad?

  • You need to be logged in and click on the “I can help” button.

Luck Makers™: How to search ads to see who you can help.

  • Click on Search Ads on homepage.

  • To view all of the ads on the site you can simply select “Any” for the category and “Any” for the state. Leave the other fields blank.

  • To be selective in your search, you can sort ads by category, keyword, the minimum and/or maximum reward amount you are interested in earning, the city/town and state that you intend to focus on.

  • Then click on Update Results.

  • My Luck Club will sort through the ads and provide the ones that match your criteria.

  • If you find an ad that you want to respond to, you must first sign up on the Home page or, if you already have an account, you must log in before you can respond to the ad.


How does my Luck Club generate revenue?

  • My Luck Club is free to use right now. At the same time, we’re a startup with expenses and bills to pay. So, we are relying on your generosity and ask that you help us by contributing whatever feels right to you. However, due to credit card processing charges that we must pay, we cannot accept a payment of anything less than $2.00. Please refer to the Support Us button on the home page.


Are there any ratings or reviews of members using My Luck Club?

  • Not yet. We hope to add that functionality soon.


Does My Luck Club get involved in disputes or settle grievances?

  • Not at this time. My Luck Club does not get involved in any discussions, negotiations or transactions between users. My Luck Club does not offer refunds or guarantees on products or services. We do not resolve payment disputes or provide buyer or seller protection.


How safe is it to use My Luck Club?

  • My Luck Club is as safe as any other online community. As with any Internet gathering place, there are individuals who have intentions to scam others out of money or tangible items or even do physical harm. We want you to be safe and encourage you to exercise caution and apply your common sense. There are numerous tips and tools available on and offline to instruct you on how to navigate the web safely and securely. We encourage you to familiarize yourself with them.


How do I change my account info?

  • When you're logged in, click on the button Edit My Info. You can change your information and/or password. Then click on the Update button.


How can I add a photo to my Ad?

  • Go to Create an Ad Page

  • Click on the Add Photo link


Can I use My Luck Club on my smartphone?

  • My Luck Club’s mobile website is supported on any smart phone with HTML5 mobile web. This includes Apple iPhone and Google Android devices.


How do I report abuse?

  • You may report abuse by clicking on the Report Abuse link that appears under Customer Support.


What web browsers does MyLuckClub support?

  • Please make sure that you are using one of the supported browsers below:

  • PC:

    • Internet Explorer 8+

    • Firefox Chrome

  • Mac:

    • Safari

    • Firefox

    • Chrome


How do I deactivate my account?

  • If you're worried about who can see your information and what they can see, remember that you have control over this and can edit your information that’s posted on the site. If you still want to leave My Luck Club, please contact Support and let us know.


Why does My Luck Club allow me to connect to my Facebook account?

  • Logging into My Luck Club happens through your Facebook account because Facebook is a quick and easy way to get your ad seen by your friends and other My Luck Club users. When your friends promote your ads on My Luck Club, even more people will see what luck you are seeking or what luck you can make. We won’t publish any of your Facebook information unless you give us permission to do so.

  • The Facebook Login will help users and make registration easier.


How do I know if I have messages?

  • A message indicator with the number of messages will appear in a little bubble to the right of your user name on the home page.


Can I edit my ads?

  • Yes, click on your account page. Click on My ads. Then click edit.


What should I do when someone replies to my ad?

  • You need to go the My Messages tab on your account page. Locate the message from the person who wants to help you (the Luck Maker) and start communicating with that person using the My Luck Club message system.


Is My Luck Club going to spam my connected networks?

  • NO! We’re the good guys.